Instructor: Gil Morales, CPS HR Consulting
This 2 hour class is designed for public sector employees who engage in service to the public, are management, and who are part of a customer service team serving in offices and various districts.
To help the participant examine best customer service practices, and refine customer service skillset. Define the organizational customer service culture, and how it impacts the customer service experience.
During this workshop, participants will examine four areas of customer service excellence:
Why Do You Exist?
Proactive Customer Service
Dealing with Difficult Situations